Automation Customer Experience Platform & Conversational AI Platform

Customer Experience made Intelligent

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Live Agent Takeover

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Keep your conversations automated with a human-trained chatbot and allow your consumers to self-serve. For the unhappy users and the one in need, use your live agent takeover mechanism. The end user stays on the same platform while business can use the seamless mobile applications by Surbo.
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Voice & Video Chatbot APIs

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Take the live agent takeover to another level with voice and video based calls within the same channel where the chat got initiated. The APIs are powered by Twilio and provide a seamless experience for all consumers.
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Made to fit and scale for you

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At Surbo, we're not a fan of cust-copy-paste approach. We work closely with you to understand your problem statements and custom-build conversational solutions.

WhatsApp for Business API

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WhatsApp has quickly grown to become one of the largest, if not one of the most popular messaging apps in the whole wide world. We're the official partner of Facebook to deploy WhatsApp-based solutions.
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Custom-Built Conversations

( 1 )
Conversation Builder
Design an intuitive chatbot that reflects your brand’s identity with our pre-built templates and features to get you live in minutes.
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Knowledge Base
Train your chatbot with our repository of documents without any manual efforts from your knowledge base.
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Hybrid Hosting
We offer Surbo deployment over cloud, private cloud, public cloud, and on-premise deployment across platforms.
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Ticket Management
An in-build, enterprise-grade TMS to help automate tickets and deal with complicated SLAs use-cases.
( 5 )
Contact Management
Store all your end-user’s information on one single dashboard, enabling stakeholders with 360 view.
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AI & ML Capabilities
Automate 80% of your in-bound queries via rule-based chatbots and decrease your agent cost by over 60%.
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Notifications API
Secure API integrations across channels with reliable fallback mechanism to schedule notifications
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Smart Analytics
Stay with your end-users in real-time to get insights on their intent, experience, and increase completion rate.
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Seamless

Surbo integrates into all platforms including text, chat, web, mobile, social and whatever comes next.With Surbo, consumers don’t have to change their habits to interact.

Predictive

Surbo uses intelligence from past interaction successes and failures to predict the interaction flow and make decisions in real-time to never let a consumer hanging.


Surbo understands conversations to facilitate satisfying conversations by interpreting voice, tone and word choice, and hands off to a live agent to avoid consumer frustration.

Surbo by ValueFirst, a Twilio company

Powered by trained bots across OTT channels, Surbo helps leading brands across the globe automate their day-to-day conversations with their consumers.

© Copyright 2024
Product of ValueFirst