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Surbo is the most loved conversational AI platform helping businesses talk to their customers via smart chatbots across different platforms
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Question 1

What are chatbots and how do they work?

Chatbots are essentially a form of automated service that customers can communicate with via text or voice on different channels, e.g. website, Facebook Messenger, phone, WhatsApp, other applications or via voice assistants such as Amazon Alexa, Google Assistant.

Question 2

Are all chatbots based on AI?

With a rule-based chatbot, possible user queries and potential answers are defined in advance. If a question is asked that has not been previously defined, the chatbot will not be able to assist in answering the question.

In contrast to rule-based bots, chatbots based on Artificial Intelligence are able to process natural language. This is done with the help of Natural Language Understanding (NLU). AI-based chatbots are able to learn semi-automatically.

Question 3

How do you know if a chatbot is right for my business?

Chatbots are suitable for many industries and use cases. They are well-known to be able to provide excellent customer service, but there are also some great examples of chatbots in marketing & sales.

Ask yourself these questions before implementing a chatbot:
- How often does your company have direct customer contact?
- Does your customer service receive recurring requests frequently?
- How intensive are your customer requests?
- Which communication channels do your customers prefer?
- What added value can a chatbot create for your business?

Question 4

How can chatbots have better conversations?

Two very important factors for the overall performance of a chatbot are the structure and quality of the data that are available for answering questions. This is where Surbo come in.

Question 5

Where all can Surbo be integrated?

Surbo can be integrated in your Website, Facebook Messenger, WhatsApp, Twitter, WeChat, Line, Telegram, MS Teams, Skype, Slack, SMS, Email, Mobile Apps and more.

Further, Surbo also has integration partnerships with Freshdesk, Facebook, Zendesk, Microsoft, Sage, Zoho, and Salesforce.