Tap into useful insights and performance reports with real time analytics that are just a click away!
An interactive user interface to capture your audience and engage with them like never before.
Using our Natural Language Processing engine, understand and send pre-defined answers to users in human language.
Capture user attention with a time out logic. Smart response validations to execute user intents.
Choose from a range of languages available on the Multi-lingual support as per your audience.
Use post and get APIs to interact across CRMs, Ticketing systems, HRMs or any other database management systems.
Chatbots are essentially a form of automated service that customers can communicate with via text or voice on different channels, e.g. website, Facebook Messenger, phone, WhatsApp, other applications or via voice assistants such as Amazon Alexa, Google Assistant.
With a rule-based chatbot, possible user queries and potential answers are defined in advance. If a question is asked that has not been previously defined, the chatbot will not be able to assist in answering the question.
In contrast to rule-based bots, chatbots based on Artificial Intelligence are able to process natural language. This is done with the help of Natural Language Understanding (NLU). AI-based chatbots are able to learn semi-automatically.
Chatbots are suitable for many industries and use cases. They are well-known to be able to provide excellent customer service, but there are also some great examples of chatbots in marketing & sales.
Ask yourself these questions before implementing a chatbot:
- How often does your company have direct customer contact?
- Does your customer service receive recurring requests frequently?
- How intensive are your customer requests?
- Which communication channels do your customers prefer?
- What added value can a chatbot create for your business?
Two very important factors for the overall performance of a chatbot are the structure and quality of the data that are available for answering questions. This is where Surbo come in.
Surbo can be integrated in your Website, Facebook Messenger, WhatsApp, Twitter, WeChat, Line, Telegram, MS Teams, Skype, Slack, SMS, Email, Mobile Apps and more.
Further, Surbo also has integration partnerships with Freshdesk, Facebook, Zendesk, Microsoft, Sage, Zoho, and Salesforce.