Engaging with people is a major challenge that healthcare organizations are grappling with today. There is a growing need of personalized care and handling customer concerns in an effective and timely manner. Chatbots are the perfect solution for these issues and can really change the overall experience of healthcare for both patients and doctors.
Chatbots can not only help in cutting down costs but also lower wait times. They can help personalize patient care and also improve patient loyalty and retention. Well-programmed bots can be made available round the clock to patients and provide them with all kinds of health support including prescription refills, medication advice, test results and scheduling an appointment.
The idea is to provide a single point contact to the patient and his relatives to get all their queries resolved and for the hospital to focus on their major tasks and not lose focus on non-primary activities.
So, What can chatbots do for hospitals/health apps?
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A user can fix up an appointment, with a doctor of his choice, at a particular center of the hospital, by asking for the schedule and availability of the doctor.
Promotion and Tips
Whenever the hospital is conducting any health check-up camp, the patients can be notified with a chat. The users can also be given health tips via a chat.
A user can update details in his account like medical history, address etc. The bot will give the user a complete access to his medical history via a chat.
All first level customer service queries can be cleared in the chat itself and for further queries a ticket can be raised or a call back can be requested.